I shop 2017 years of Service Quality Improvement Series training first lesson

Release time:

2017-03-24

March 24 Afternoon, my shop 2017 years of service Quality Promotion series training first class in the auditorium opened the curtain. The deputy general manager of Zhengzhou Honorary Hotel Management Co., Ltd. Ms. Huangning, as a guest lecturer for the first class, taught us a wonderful lesson on the theme of "I am the Songshan ' endorsement-to improve staff quality and service consciousness". Training, Huang always use humorous language, vivid examples to explain the connotation of service consciousness in a simple way, the training site interactive staff actively participate in the whole training class atmosphere active, climax and repeatedly. Through this training, deepened the staff to the service quality and the service consciousness understanding, has studied the application in the actual work the service skill. Next, the hotel will continue to consolidate the learning effect, to transform the content of the study into a strong guarantee of service quality improvement, to create high-quality service team, and strive to provide guests with "warm, comfortable and convenient" service environment.

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